Refund & Returns Policy

We want every Silver Leaf customer to be satisfied. This policy explains how refunds and returns are handled for orders placed through the official offer page linked from this website.

1. Where Your Order Is Processed

Purchases are completed on the official offer page, which manages payment, shipping and its own satisfaction guarantee. Refund requests for orders made through that checkout are handled according to the terms shown at the time of purchase. Keep your order number and confirmation email — you will need them for any request.

2. Damaged, Defective or Incorrect Items

If your bottle arrives damaged, leaking, expired or is not the product you ordered, contact us as soon as possible — ideally within 7 days of delivery — with your order number and a photo of the item. We will coordinate with the fulfilment partner to arrange a replacement or refund at no cost to you.

3. Change of Mind

For hygiene and safety reasons, sealed supplement bottles can only be returned unopened and in their original packaging. Requests for change-of-mind returns should be made within 14 days of delivery. Approved returns may be subject to shipping costs, which are confirmed before anything is sent back.

4. How to Request a Refund

1. Contact us with your order number and reason for the request.
2. We confirm eligibility and the return address, if a return is needed.
3. Once the item is received and inspected, your refund is processed.
4. Refunds are issued via the original payment method within a reasonable processing period, depending on your bank.

5. Non-Refundable Situations

Refunds cannot be offered for opened or used bottles (except where the item was damaged or defective on arrival), for products purchased from unauthorised resellers, or for requests made long after delivery without a valid reason.

6. Consumer Rights

Nothing in this policy limits any rights you have under the South African Consumer Protection Act or equivalent consumer protection laws in your country.

7. Contact for Refunds

Email contact@nutrafame.com, message us on Telegram (@shubhammalva) or WhatsApp (+91 70555 67447) — please include your order number so we can help you immediately.